Responsible Gaming at pq111 — Play Safe, Stay in Control

At pq111, responsible gaming is not a checkbox — it is a core part of how we build and run the platform. We believe that gambling should be a form of entertainment, not a source of financial stress or personal harm. Our entire responsible gaming framework is built around that belief.

Every player on pq111 — whether in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else across Bangladesh — has access to a full suite of self-management tools, available directly from their account dashboard after logging in. These tools are free to use, take effect immediately or within a defined timeframe, and can be activated at any time without needing to contact support first.

We also train our customer support team to recognise signs of problem gambling behaviour and to respond sensitively when a player reaches out for help. If you or someone you know is struggling with gambling, please do not hesitate to contact our support team at [email protected] — we are available 24/7 and will treat your situation with complete confidentiality and care.

📱 Step-by-Step via Your Account Dashboard

All responsible gaming tools on pq111 are accessible without contacting support. Follow these steps to activate any tool:

• Log in to your pq111 account using your registered mobile number.
• Navigate to the Account Settings section from your profile menu.
• Select "Responsible Gaming" from the settings options.
• Choose the tool you want to activate, set your preferred parameters (e.g., limit amount, duration), and confirm. Limits that reduce your ability to play take effect immediately — increases are subject to a 24-hour delay.

💳 Set Limits That Match Your Budget

Deposit limits are one of the most effective responsible gaming tools available, because they prevent you from spending more than you have decided in advance is comfortable. pq111 supports three types of deposit limit:

• Daily limit: the maximum total you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: the maximum total you can deposit within any rolling 7-day period. Resets on the same day each week.
• Monthly limit: the maximum total you can deposit within any calendar month. Setting a monthly limit is a good way to align your gaming spend with your overall monthly budget.

A note on limit increases: if you choose to increase a deposit limit you have previously set, the increase will not take effect for 24 hours. This built-in delay gives you time to reconsider the decision. Decreasing a limit always takes effect immediately.

🔒 Take a Complete Break from pq111

If you feel that your gambling is becoming a serious problem and you need to step away from pq111 entirely, our self-exclusion programme is designed to give you a definitive, binding break. Self-exclusion is different from a cooling-off period: it is intended as a longer-term measure for players who recognise a genuine need to stop.

• Minimum exclusion period: 6 months. Longer periods (12 months, 24 months, or permanent) are also available.
• During exclusion, your account is locked. You cannot log in, deposit, bet, or withdraw. Any active bonuses will be voided.
• Self-exclusion requests are processed within 24 hours of submission. Your verified real-money balance (excluding voided bonuses) will be made available for withdrawal after exclusion processing is confirmed.

Self-exclusion cannot be reversed once activated, and it cannot be lifted early under any circumstances during the chosen exclusion period. This is by design: the purpose of self-exclusion is to create a firm, non-negotiable boundary.

Problem gambling can develop gradually. The following signs may indicate that gambling is beginning to have a negative impact on your life. If you recognise any of these in yourself or someone close to you, we encourage you to take action — whether that means using one of the responsible gaming tools above or reaching out for support.

• ⚠️Spending more money on gambling than you can afford to lose, or borrowing money to fund gambling activity.
• ⚠️Chasing losses — continuing to play in an attempt to recover money already lost, rather than accepting the loss and stopping.
• ⚠️Feeling unable to stop or cut down on gambling, even when you want to or when it is causing problems.
• ⚠️Neglecting work, family, or social responsibilities in order to spend more time gambling.
• ⚠️Hiding gambling activity from family members, friends, or your employer.
• ⚠️Experiencing significant anxiety, irritability, or low mood when not gambling, or using gambling to escape stress or difficult emotions.

Responsible gaming means making informed, deliberate choices about how you play. Here are practical habits that will help you enjoy pq111 as entertainment without letting it affect other areas of your life:

• Always set a budget before you start — decide in advance how much you are comfortable spending and stick to it. Use deposit limits to enforce your budget automatically.
• Treat gambling as entertainment, not as a way to earn money. The house always maintains an edge; treat any winnings as a bonus, not income.
• Never gamble when you are upset, stressed, tired, or under the influence of alcohol. These states impair judgement and can lead to poor betting decisions.
• Take regular breaks during play. Use the session reminder tool to get an automatic on-screen alert after a set number of minutes so you never lose track of time.
• Do not try to recover losses by increasing your bets. Chasing losses is one of the most common patterns that leads to problem gambling. Accept the loss, stop for the session, and return another day with a fresh budget.
• Keep gambling as one small part of a balanced life. Make sure you are also spending adequate time on work, relationships, physical activity, and other hobbies that bring you enjoyment.

👨‍👩‍👧 Keeping Under-21s Off the Platform

pq111 takes its responsibility to prevent underage gambling extremely seriously. Our registration system includes mandatory age verification. Any account found to belong to a person under the age of 21 will be closed immediately, all associated funds will be handled in accordance with our Terms & Conditions, and the matter may be escalated to relevant authorities.

If you are a parent or guardian and you are concerned that a person under 21 in your household may have accessed pq111, please contact us immediately at [email protected]. We also strongly recommend using parental control software on shared devices to block access to gambling websites for minors.