pq111 Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") is issued by pq111 ("we", "us", "our", "the Platform") and describes how we collect, use, store, share, and protect personal data belonging to registered account holders and visitors ("you", "your", "the Player") who access or use the pq111 online gaming platform available at pq111.bio.

By registering an account or using any part of pq111, you acknowledge that you have read and understood this Policy, and that you consent to the collection and use of your personal data as described herein. This Policy forms an integral part of pq111's Terms & Conditions. If you do not agree with any part of this Policy, you should not use the platform.

pq111 takes data privacy seriously. We collect only the data we genuinely need to operate the platform, verify player identities, process payments, prevent fraud, and comply with applicable law. We do not collect data for the purpose of selling it, and we do not use it for any purpose beyond what is stated in this Policy.

📋 Categories of Personal Data Collected

pq111 collects personal data in the following categories, depending on how you interact with the platform:

• 👤 Identity Data — Your full name, date of birth, and National ID (NID) number, collected during account registration and KYC verification to confirm you are an adult aged 21 or above.
• 📱 Contact Data — Your Bangladeshi mobile number used to register your account, receive OTP verification codes, and for support communications. An optional email address may also be collected.
• 💳 Financial Data — Transaction records including deposit amounts, withdrawal requests, payment method used (bKash, Nagad, Rocket, or Upay), transaction timestamps, and wallet identifiers — collected to process payments and fulfil anti-money-laundering obligations.
• 🎮 Gaming Activity Data — Your game history, betting patterns, session durations, win and loss records, bonus claims, and wagering activity — used for account management, responsible gaming monitoring, and fraud detection.
• 🌐 Technical Data — IP address, device type and model, operating system version, browser type, mobile network operator, session identifiers, and approximate geographic location derived from IP — collected automatically when you use the platform.
• 🪪 KYC Verification Documents — Scanned or photographed copies of identity documents (Bangladesh NID or birth certificate) and proof of mobile wallet ownership — collected only when KYC verification is required prior to processing a withdrawal or at pq111's compliance request.

⚙️ Purposes of Processing

pq111 processes your personal data for the following specific purposes, each of which is necessary to operate the platform or fulfil a legal obligation:

• Account creation and management: to register your account, verify your identity, maintain your account balance, and manage your session history.
• Payment processing: to receive deposits from and send withdrawals to your registered mobile wallet (bKash, Nagad, Rocket, or Upay), and to maintain an auditable record of all financial transactions on your account.
• KYC and age verification: to confirm that you are an adult aged 21 or above and that your account details are accurate and consistent with the identity documents you have provided.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, duplicate account creation, and other security threats to you or the platform.
• Responsible gaming monitoring: to track gaming activity patterns that may indicate problem gambling behaviour, and to apply responsible gaming tools (deposit limits, session reminders, cooling-off periods, self-exclusion) where appropriate.
• Customer support: to respond to your queries, investigate complaints, process account-related requests, and maintain a record of support interactions for quality and audit purposes.
• Platform improvement and analytics: to analyse aggregated, anonymised usage patterns in order to improve platform performance, game selection, payment flows, and user experience. This analysis does not identify individual players.

pq111 processes your personal data only where there is a lawful basis to do so. The applicable legal bases are:

• Contractual necessity: processing required to fulfil our obligations to you under the Terms & Conditions — including account management, payment processing, and game delivery.
• Legal obligation: processing required to comply with applicable laws — including anti-money-laundering regulations, age verification requirements, and responding to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing carried out to protect the security of the platform, detect and prevent fraud, improve platform performance, and ensure responsible gaming compliance — where these interests are not overridden by your rights and freedoms.
• Consent: where we rely on your consent to process your data for a specific purpose (such as sending promotional communications), you may withdraw that consent at any time by contacting support at [email protected].

🤝 When and With Whom We Share Data

pq111 does not sell, rent, or share your personal data with third parties for their own marketing or commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers (bKash, Nagad, Rocket, Upay): solely for the purpose of processing your deposit and withdrawal transactions. Only the minimum data required to complete the transaction is shared.
• KYC and identity verification providers: third-party services engaged to verify the authenticity of identity documents and confirm player age, operating under strict data processing agreements with pq111.
• Fraud prevention and security services: providers of anti-fraud and risk-monitoring technology who help pq111 identify suspicious activity, duplicate accounts, and potential money laundering patterns.
• Regulatory and law enforcement authorities: where pq111 is required by applicable law, court order, or instruction from a competent authority to disclose personal data. pq111 will not disclose more data than is strictly required to comply with such a request.

All third parties with whom pq111 shares personal data are required to handle that data securely, use it only for the stated purpose, and comply with applicable data protection obligations. pq111 does not permit any third party to use your data for their own independent marketing purposes.

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or Upay, pq111 receives confirmation of the transaction from the relevant payment provider. pq111 stores a record of each transaction including the amount, timestamp, transaction reference number, and the last four digits of the wallet number used — sufficient to audit payment history but not sufficient to initiate outbound transactions on your behalf.

pq111 does not store your full mobile wallet PIN, password, or full account number. Payment authentication is handled entirely by your mobile wallet provider. pq111 is not responsible for the privacy practices of bKash, Nagad, Rocket, Upay, or any other payment provider — please review their respective privacy policies for details of how they handle your financial data.

🍪 How pq111 Uses Cookies

pq111 uses cookies and similar local storage technologies to maintain your session, remember your preferences, and collect anonymised analytics data that helps us improve the platform. The categories of cookies we use are:

• Essential cookies: strictly necessary for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing identifiers. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect anonymised data about how players navigate the platform — which pages are visited most, where drop-offs occur, and how long sessions last. This data is aggregated and does not identify individual players.
• Preference cookies: used to remember your language or display settings so that your preferred platform configuration is retained between sessions.

Most mobile browsers allow you to control or delete cookies through your device settings. Please note that disabling essential cookies will impair your ability to log in and use core platform features. pq111 does not use third-party advertising cookies or cross-site tracking pixels.

pq111 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Transport Layer Security (TLS 1.3): all data transmitted between your browser or mobile app and our servers is encrypted in transit using industry-standard TLS encryption, preventing interception by third parties.
• Encrypted data storage: sensitive personal data, including KYC documents and financial records, is stored in encrypted form at rest using AES-256 encryption on secured, access-controlled infrastructure.
• Role-based access controls: access to personal data within pq111's internal systems is restricted to authorised personnel only, on a strict need-to-know basis. Access logs are maintained and reviewed regularly.
• Intrusion detection and monitoring: our infrastructure is continuously monitored for anomalous access attempts, unusual data export activity, and other indicators of a potential security incident. Automated alerts are triggered for investigation.

Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you believe your pq111 account has been compromised, please contact support immediately at [email protected].

pq111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. Our retention schedule is as follows:

• Active account data: retained for the lifetime of your account plus a minimum of 5 years after account closure to satisfy financial record-keeping and anti-money-laundering obligations.
• KYC documents: retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later, in line with financial compliance requirements.
• Support communications: support tickets and correspondence are retained for 2 years after the ticket is closed, to support quality assurance and dispute resolution processes.

✋ Rights Available to pq111 Players

As a pq111 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact support at [email protected] with your registered mobile number and a description of your request. We will respond within 30 days.

• Right of access: you may request a copy of the personal data pq111 holds about you, along with information on how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that require us to keep it.
• Right to restrict processing: you may request that we limit the way we use your data in certain circumstances — for example, while a correction request is being investigated.
• Right to data portability: where processing is based on your consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to object: you may object to processing carried out on the basis of legitimate interests where you feel your rights and freedoms override those interests. You may also object to the use of your data for direct marketing purposes at any time.

pq111 will not charge a fee for handling data rights requests submitted in good faith. Where a request is manifestly unfounded or excessive, pq111 reserves the right to charge a reasonable administrative fee or decline the request, providing written reasons for doing so.

pq111 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes age verification steps designed to prevent minors from accessing the platform.

If pq111 becomes aware that personal data has been collected from an individual who is under the age of 21, that account will be immediately closed, all data associated with the account will be deleted as soon as legally permissible, and any deposited funds will be returned subject to KYC verification. If you believe a minor has registered on pq111, please notify us immediately at [email protected].

The pq111 platform integrates third-party game content from providers including Evolution Gaming, Pragmatic Play, Spribe, NetEnt, PG Soft, and Ezugi. While pq111 selects these providers carefully and requires them to operate under contractual data protection obligations, pq111 is not responsible for the independent privacy practices of any third-party game provider or payment processor. Each provider operates under its own privacy policy. pq111 does not embed third-party advertising networks, social media tracking pixels, or affiliate tracking scripts on the platform.

pq111 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make a material change — one that significantly affects your rights or the way we use your data — we will display a prominent notice on the platform and, where reasonably practicable, send a notification to your registered mobile number.

The date at the top of this Policy reflects when it was last updated. Your continued use of pq111 after a Policy change constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting support at [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pq111 handles your personal data, please contact our support team. We are committed to responding promptly and transparently.

Email (plain text — not a link): [email protected]. Our team is available 24 hours a day, 7 days a week. For data rights requests, please include your registered mobile number and a clear description of your request to help us process it efficiently.